1. Information We Collect
We collect information you provide directly to us and information automatically collected when you use our Service:
Account Information:
- Email address (required for account creation)
- Account preferences and settings
- Subscription and payment information
Journal Content:
- Journal entries and prompts you submit
- AI conversation history
- Tone preferences and settings
- Timestamps and usage patterns
2. How We Use Your Information
We use your information to:
- Provide and improve our AI journaling service
- Process your journal entries through AI models
- Manage your account and subscription
- Send important service notifications
- Ensure security and prevent fraud
- Analyze usage patterns to improve the Service
3. AI Processing and Data Usage
Important information about how your journal entries are processed:
- Your journal entries are sent to OpenAI's API for AI response generation
- OpenAI processes your data according to their privacy policy and terms
- We do not train AI models on your personal journal entries
- Your conversations are stored securely in our database
- We implement encryption and security measures to protect your data
4. Third-Party Services
We use trusted third-party services to operate SoulNote:
Supabase (Database and Authentication):
- Stores your account information and journal entries
- Handles user authentication and security
- Located in secure data centers with enterprise-grade security
Stripe (Payment Processing):
- Processes subscription payments securely
- Handles payment information according to PCI DSS standards
- We do not store your payment details on our servers
OpenAI (AI Processing):
- Processes your journal prompts to generate AI responses
- Subject to OpenAI's privacy policy and data usage terms
- We use OpenAI's API in compliance with their terms of service
5. Data Security
We implement industry-standard security measures to protect your data:
- Encryption in transit and at rest
- Row-level security to isolate user data
- Regular security audits and updates
- Access controls and authentication requirements
- Secure hosting with reputable cloud providers
6. Your Rights and Choices
You have the following rights regarding your personal data:
- Access and review your journal entries anytime
- Delete individual journal entries or your entire account
- Export your data (contact us for assistance)
- Update your account information and preferences
- Opt out of non-essential communications
- Request data correction or deletion
7. Data Retention
We retain your data as long as your account is active or as needed to provide services. When you delete your account, your journal entries and personal data are permanently deleted from our systems within 30 days, except where required by law.
8. International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
9. Children's Privacy
SoulNote is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: SoulNote@soulnoteapp.com