Terms of Service

Last updated: 7/21/2025

1. Acceptance of Terms

By accessing or using SoulNote ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

2. Description of Service

SoulNote is an AI-powered journaling platform that provides personal guidance and conversation through artificial intelligence. The Service includes features such as AI chat, journal entry storage, and subscription-based access to premium features.

3. User Accounts

You must create an account to use certain features of the Service. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Providing accurate and current information
  • Notifying us immediately of any unauthorized use

4. Subscription and Payment

SoulNote offers both free and paid subscription tiers:

  • Free trial period of 3 days for new users
  • Pro subscription with unlimited access to AI features and journal history
  • All payments are processed securely through Stripe
  • Subscriptions automatically renew unless cancelled
  • Refunds are handled according to our refund policy

5. AI Service Limitations

Important disclaimers regarding our AI service:

  • AI responses are generated automatically and may not always be accurate
  • The Service is not a substitute for professional therapy or medical advice
  • Do not rely on AI responses for emergency situations
  • AI responses are based on patterns in training data, not personal expertise
  • We do not guarantee the accuracy or completeness of AI-generated content

6. User Content and Privacy

You retain ownership of your journal entries and personal content. By using the Service, you grant us permission to store and process your content to provide the Service. We are committed to protecting your privacy as outlined in our Privacy Policy.

7. Prohibited Uses

You may not use the Service to:

  • Violate any applicable laws or regulations
  • Share harmful, illegal, or inappropriate content
  • Attempt to reverse engineer or exploit the Service
  • Create multiple accounts to circumvent limitations
  • Use the Service for commercial purposes without permission

8. Limitation of Liability

To the maximum extent permitted by law, SoulNote shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount you paid for the Service in the past 12 months.

9. Termination

We may terminate or suspend your account at any time for violation of these Terms. You may cancel your account at any time. Upon termination, your right to use the Service will cease immediately.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes. Your continued use of the Service after changes constitute acceptance of the new Terms.

11. Contact Information

If you have any questions about these Terms, please contact us at: SoulNote@soulnoteapp.com